COMPLETE BUYERS GUIDE: WHAT CUSTOMERS NEED TO KNOW WHILE ORDERING FROM E-
PHARMACY STORE ONLINE
- We are known for providing high quality brand alternative and generic medicines. Each and every
medicine goes through the rigorous shelf life check and quality check before processing the order.
- No prescription necessary to buy our medicine.
- We are happy serve 100+ customers across the USA, UK, Australia, New Zealand, and Japan.
- Please note that we do not deliver medicines in Canada because of the strict and complicated
customs regulations. Transparency is a key, hence; we do not want to give any false hopes to our
customers as your time and money both are invested.
- Any customer giving a valid PO-BOX address/any other address shall receive the order on time.
- In case of any customer assistance while placing the order, you can get in touch with our USA
customer service team at 800-654-1372. This team will be available every Monday – Friday between 8 –
5 Mountain Standard Time (MST). Should you have any query, write to us at
- The patients suffering from prostate problem should consult the medical experts before using any
medicine as the condition may take at least two years to recover.
- The Internet Fraud Detection process verifies all the order forms filled after you have placed an order.
This verification is to ensure the legitimacy of the order. Hence, we may take maximum 12 hours to
process your order.
- Every customer should enter a valid email ID and accurate contact number. In case of an emergency,
such as an unusual activity, our team might try contacting you. If the customer fails to verify, the order
will be liable for cancellation.
- Every time when the order is placed successfully and the payment is processed, you will be receiving
an order confirmation email. Therefore, we request you to verify all your email folders including a Spam
folder for the order confirmation update.
- Once your order is placed, you will receive a tracking ID via email within 1- 2 business days after
placing the order. There can be a slight delay from our end if it is a Saturday, Sunday or any
- USPS, UK Mail, Japan Post, New Zealand Post and Australia Post can help you track your package live
in next 24 to 48 hours after you have received your tracking ID.
- The orders are delivered from Singapore/India to their destination. Therefore, Singapore Mail/India
Post will be the first courier services to provide you with the tracking updates for your order.
- The order will reach your doorstep within minimum 7 – 9 business days. In a few cases, it may take
maximum 10 – 14 business days.
- You can get the tracking update from our customer service team or watch live feeds until you
receive your package.
- We have deployed a customer service team to take care of your queries. Hence, for information
related to product, shipping or return, contact the US team every Monday – Friday 8 – 5 Mountain
Standard Time (MST). We have a separate customer service team to assist you 24*7 via E-mail and Chat.
- If any technical glitch occurs during the payment process, you will receive an e-mail regarding the
issue. In the email you will be sent a PayPal payment option for completing the process of checkout.
- A smile on your face is all we need! Therefore, we offer our medicines at a discounted price to an EX-
Army Veteran and Senior Citizen. Those customers falling under this category shall contact us or send in
an email at the earliest. We will ensure to be as responsive as we can. All the emails will be responded at
the earliest in 1-2 business days.
- We do respect your privacy and time. It is a kind request to provide a valid contact number so that
we can reach you out in case of an emergency.
- We’ll love to hear from you! You can drop your valuable suggestions and feedback on our product
page. It will surely inspire us to serve you better and guide other customers to make a better decision.